Shipping and Returns
Shipping Policy
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Free Ground Shipping within Canada: Orders of $150.00 or more qualify for free ground shipping within Canadian provinces, excluding the purchase of gift cards. The merchandise total must be $150.00 and up before taxes or after any discount to qualify.
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International Shipping: Available to specific countries, but customers are responsible for additional taxes and duties.
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Badge Reel Only Purchases to Canada: These are shipped via Canada Post letter mail without tracking.
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Shipping Times: Shipping times vary depending on the courier used. General order processing typically takes 2-8 business days, while custom orders may take up to 14 business days to process.
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Please note that we are not responsible for any shipping delays caused by labor disruptions or interruptions beyond our control.
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These policies provide customers with information on shipping options, costs, and delivery times, ensuring transparency and clarity in the purchasing process.
Return & Exchange Policy
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Timeframe: Returns and exchanges accepted within 14 days for unworn items with attached tags.
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Fees: Costs associated with returns and exchanges are not covered by the shop; customers are responsible for these fees.
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Exceptions: Limited Edition, Holiday Collection items (e.g., Christmas, Easter, Halloween, Valentines, St. Patrick's), and items purchased under 'SALE' are final sale and cannot be returned or exchanged.
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Non-Refundable & Non-Exchangeable: Custom orders and sale items fall under this category.
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Sizing: Encourages customers to refer to size charts before making a purchase.
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Initiating Returns/Exchanges: Customers should contact info@createdbykaitlyn.ca to begin the return process.
Additional Notes:
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Responsibility for Address Errors: If items are returned due to customer address errors, the shipping rate will be recharged to the customer.
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Lost or Stolen Packages: The company is not responsible for lost or stolen packages. Customers are advised to contact their postal service directly in such instances.
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It's essential to note these policies before making a purchase to understand the conditions surrounding shipping, returns, and exchanges. If you have any specific queries or need further clarification, reaching out to the provided email address info@createdbykaitlyn.ca would be the appropriate course of action.
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